Burny
Support
Help with meals, macros, calorie goals, widgets or your Apple Health connection.
Need a hand?
A question, a problem or an idea for the app? Get in touch.
support@etienne2t.comInclude your app version, device model, iOS version and the steps that led to the issue. Please leave out health data and other sensitive information unless necessary.
A few useful answers
Can I use Burny without Apple Health?
Yes. You can log food and set your goals manually. Health access is optional and can be changed in the Health app.
Why isn’t a food search returning results?
Food search and barcode lookup use Open Food Facts and need an internet connection. If the search countdown is active, wait before trying again. You can also create a food manually.
How can I move my data to a new device?
Use the export option in Settings > Data, keep the backup private, and import it on the new device. Check that your meals are present before removing the old app.
Where can I manage Health permissions?
Open the Health app or iOS Settings and manage Burny’s permissions. Allow only the categories you want to use. Revoking access does not delete records already written to Health.
Does photo analysis send my Health history to AI?
No. Burny prepares a prompt and offers the iOS share sheet. You choose whether to send your photo and prompt to another app. Your Health history is not included.
A support purchase didn’t work. What should I do?
Keep the Apple receipt and email support with the app version and a description of the issue. Do not send payment card information. Apple manages payments and refund requests.